Contact Us

We know it has been difficult to reach Customer Care due to the increased holiday volume and, as a result, a few days ago we doubled our Customer Care team to assist with calls and emails. We have extended our hours to expedite response times. We also added volunteer Spin Master staff, from departments across the company, to assist with answering your questions and responding to emails when the call centre is closed. Please note, we are unable to resolve customer service issues via Direct Messages on social media.

The fastest way to answer your questions and resolve your issues is to call the Customer Care phone lines http://www.spinmaster.com/contact-us.php. The phone lines are open Monday-Friday from 9:00 AM-6:30 PM EST. Alternatively, you can send an email to customercare@spinmaster.com and your email will be responded to in the order it was received.

Our priority is to ensure you are happy with our product and we are determined to work through and resolve any challenges you may have. We value you as a customer and sincerely apologize if you have experienced delayed response times. Thank you for your patience.

Customer Service

Contact Information

Contact Information

Spin Master reaches around the globe. Our products are distributed in over 50 countries either through Spin Master offices or in partnership with other toy companies.

Click the logos below for worldwide contact information.

Immediate Support

Need immediate help?Search our Frequently Asked Questions.Phone (US):Customer Care Toy Support: 1800 622 8339Shop.Spinmaster Order Support: 1-855-321-SPIN (7746)Email:Hours:
North America: 10 am - 6 pm EST
France: 12:00 - 20:00
Germany: 6am - 2pm EST
Italy: 7am - 3pm EST
Netherlands: 8am - 4pm EST
United Kingdom: 6am - 2pm EST
Mexico: 10am - 6pm ESTAddress:Spin Master Ltd.ATTN: Global Customer Care121 Bloor Street East.Toronto, ON. Canada M4W 1A9
Other Phone Numbers:
Canada
1800 622 8339
United States
1800 622 8339
France
0800 909 150
Germany
008000 101 0222
Italy
800 7888 532
Netherlands
0800 022 3683
Belgium
0800 77 688
United Kingdom
0800 206 1191
Republic of Ireland
0080080001230
Switzerland
0800 561 350
Luxemburg
800 2 8044
Austria
0800 297 267
China
400 120 4837

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