Contact Us

We want you to be excited by our innovation, pleased with our product and satisfied with our service. However despite our best efforts and intentions, we don’t always get it right. We are here to help. Instructions and troubleshooting tips and tricks can be found on all of our brand websites on the Support page. To find any brand website click here.

If your question isn't answered through troubleshooting, the fastest way to resolve your issue is to call the Customer Care phone lines by clicking the box below. The phone lines are open Monday - Friday from 10:00 AM - 6:00 PM EST. Alternatively, you can send an email to customercare@spinmaster.com and your email will be responded to in the order it was received.

You are a valued customer and we are committed to getting it right and making life more fun!

Customer Service

Contact Information

Contact Information

Spin Master reaches around the globe. Our products are distributed in over 50 countries either through Spin Master offices or in partnership with other toy companies.

Click the logos below for worldwide contact information.

Immediate Support

Need immediate help?Search our Frequently Asked Questions.Phone (US):Customer Care Toy Support: 1800 622 8339Shop.Spinmaster Order Support: 1-855-321-SPIN (7746)Email:Hours:
North America: 10 am - 6 pm EST
France: 12:00 - 20:00
Germany: 6am - 2pm EST
Italy: 7am - 3pm EST
Netherlands: 8am - 4pm EST
United Kingdom: 6am - 2pm EST
Mexico: 10am - 6pm ESTAddress:Spin Master Ltd.ATTN: Global Customer Care121 Bloor Street East.Toronto, ON. Canada M4W 1A9
Other Phone Numbers:
Canada
1800 622 8339
United States
1800 622 8339
France
0800 909 150
Germany
008000 101 0222
Italy
800 788 532
Netherlands
0800 022 3683
Belgium
0800 77 688
United Kingdom
0800 206 1191
Republic of Ireland
0080080001230
Switzerland
0800 561 350
Luxemburg
800 2 8044
Austria
0800 297 267
China
400 120 4837

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